--It is with great pleasure and pride that I write this communique to you to convey my deepest gratitude for an extremely successful wedding event for my daughter at the Biltmore Hotel this past Saturday.
Ms. Yadira Vazquez and Mr. Bruce Barbaree showed me and my guests a different level of customer service; if it was humanly possible, not only they accomplished it, but rather went a step beyond to accomplish the impossible. They did this with a smile on their face and no matter what I asked, the response was: "With Pleasure". The organization and planning was superb; from months before both of these outstanding managers were passionate to satisfy my demands and my daughter's demands, and at times even kowtowed to some unreasonable requests.
Finally, I would like to thank and congratulate you on having such outstanding managers as part of your staff. Not only I do not have any regrets choosing the Biltmore Hotel as the venue for my daughter's wedding, I will surely recommend your establishment to any friend and family that is planning a function. Kudos to you and your staff.